Case note
B2B SaaS
AI-Powered Customer Support: 70% Cost Reduction
Helped a B2B SaaS company reduce support costs from $800K to $240K annually while improving response times.
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Selected workflow and AI work.
A small set of project notes on automation, data workflows, and AI systems. Short on theater, long on operating detail.
Case note
Financial Services
Automated Data Pipeline: From 40 Hours to 2 Hours Weekly
Transformed a manual data collection process into an automated pipeline, saving 38 hours of analyst time per week.
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